Terms of service

Terms of Service PureAura Wellness — Effective Date: June 2026

Please read these Terms of Service carefully before using the PureAura Wellness website or placing any order. By accessing our website or making a purchase, you confirm that you have read, understood, and agreed to these terms.

1. About PureAura Wellness

PureAura Wellness is a South African online store specialising in beauty, wellness, and lifestyle products. We operate exclusively through our website at pureaurawellnesss.co.za. All transactions are conducted in South African Rand (ZAR).

2. Acceptance of Terms

By using this website, browsing our products, or placing an order, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website or place an order.

These terms apply to all visitors, customers, and users of the site.

3. Eligibility

By placing an order on PureAura Wellness, you confirm that:

  • You are at least 18 years of age, or are placing the order with the consent of a parent or legal guardian
  • You are legally capable of entering into a binding contract under South African law
  • You are a resident of, or are placing an order for delivery within, South Africa

4. Products

We make every effort to display our products as accurately as possible, including descriptions, images, and pricing. However:

  • Product images are for illustrative purposes and the actual product may vary slightly in appearance
  • We reserve the right to limit quantities, discontinue products, or modify product descriptions at any time without prior notice
  • All products are subject to availability

If a product you ordered is out of stock or unavailable, we will notify you as soon as possible and offer a full refund or suitable alternative.

5. Ordering

When you place an order on our website, you are making an offer to purchase the selected products. Your order is only confirmed once you receive an order confirmation email from us.

PureAura Wellness reserves the right to cancel or refuse any order at our discretion, including in cases of:

  • Suspected fraudulent activity
  • Pricing errors on our website
  • Product unavailability
  • Failure of payment verification

If we cancel your order, you will receive a full refund within 5–7 business days.

6. Pricing and Payment

All prices displayed on our website are in South African Rand (ZAR) and include VAT where applicable.

We accept the following payment methods:

  • Yoco
  • Payfast (including credit/debit card, EFT, and SnapScan)

Payment must be completed in full before any order is processed or dispatched. PureAura Wellness uses secure, encrypted payment gateways. We do not store your payment card information on our systems.

Prices may change at any time without prior notice. The price you pay is the price displayed at the time you complete your order.

7. Shipping and Delivery

All orders are shipped free of charge across South Africa. Please allow up to 21 days from dispatch for delivery. Full details of our shipping process are outlined in our Shipping Policy, which forms part of these Terms of Service.

8. Returns and Refunds

Our Refund and Return Policy governs all returns, exchanges, and refunds. It forms part of these Terms of Service and can be viewed on our website. Your rights under the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002 are not affected by these terms.

9. Your Personal Information and POPIA

PureAura Wellness collects and processes your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). We collect only the information necessary to process your order and improve your experience with us.

We will never sell, rent, or share your personal information with third parties for marketing purposes without your consent.

By placing an order, you consent to us using your information to:

  • Process and fulfil your order
  • Send you order updates and tracking information
  • Contact you regarding your purchase

You have the right to access, correct, or request deletion of your personal information at any time by contacting us at contact@pureaurawellnesss.co.za. For full details, please refer to our Privacy Policy.

10. Intellectual Property

All content on the PureAura Wellness website — including but not limited to the brand name, logo, product images, descriptions, graphics, and written content — is the property of PureAura Wellness and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or use any content from our website without our prior written permission.

11. Limitation of Liability

To the fullest extent permitted by South African law, PureAura Wellness will not be held liable for:

  • Any indirect, incidental, or consequential loss arising from the use of our products or website
  • Delays or failures caused by circumstances beyond our reasonable control, including courier delays, load shedding, or natural events
  • Any loss resulting from unauthorised access to your account or personal information, provided we have taken reasonable security measures

Our total liability to you in connection with any order will not exceed the amount you paid for that specific order.

Nothing in these terms excludes or limits your statutory rights as a consumer under South African law.

12. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising from these terms or your use of our website will be subject to the jurisdiction of the South African courts.

13. Dispute Resolution

We are committed to resolving all customer concerns fairly and promptly. If you have a complaint, please contact us first at contact@pureaurawellnesss.co.za. If we are unable to resolve your concern, you may escalate to:

14. Changes to These Terms

PureAura Wellness reserves the right to update or modify these Terms of Service at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our website after changes are posted constitutes your acceptance of the updated terms.

15. Contact Us

If you have any questions about these Terms of Service, please contact us:

  • Email: contact@pureaurawellnesss.co.za
  • Instagram: @pure_aurawellness
  • Facebook: PureAura Wellness
  • Response time: Monday to Friday, within 1–2 business days

These Terms of Service should be read together with our Refund & Return Policy, Shipping Policy, and Privacy Policy, all of which are available on our website.